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More information >>Posted 07/05/2024
£28,487- £31,939 per annum
YHA Conwy are looking to recruit a Deputy Manager for 42.5 hours per week.
Nestled in a captivating location, within a 10 minute walk to the beautiful town and castle of Conwy, on the edge of Snowdonia National park. There are excellent public transport links to the rest of the U.K or the mountains of Snowdonia.
Our 86 bed hostel caters for a large number of school groups, Families and Individuals and offers Bell tents in the summer months.
What can YHA offer you?
YHA Conwy is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as Deputy Manager?
Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience.
You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure
You will have support the hostel manager by managing a team of employees and occasional volunteers.
You’ll also contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.
What Skills and Experience do you need to be a Deputy Manager?
Our Deputy manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.
Our Deputy Managers are responsible for supporting the management of an operational budget and delivery of KPI’s, therefore, previous leadership experience and experience managing budgets is desired.
Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.
Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.
Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.
We believe in the power of travel and adventure. To connect people to each other, to nature and the outdoors, to culture and to heritage.
Hostelling makes travel and adventure accessible to everyone, everywhere. YHA operates over 150 sites throughout England and Wales — a community of shared spaces, open to all and for the benefit of everybody.
We provide inclusive adventures, in extraordinary buildings, in amazing places. We’re proud to rank first globally for guest satisfaction. Yet we are much more than accommodation.
We are a leading social enterprise and a 90-year-old movement. A charity on a mission to enrich the lives of all, but especially young people, and improve physical health, mental wellbeing and life skills through the experiences we create.
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