Support and Outreach Worker

1. We are a Registered Charity providing housing, homelessness and support services throughout Mid and West Wales.
2. The main objectives of the post will be to work as part of a team of Support Workers under the direction of the Support Team Manager.
3. You will ensure each service user has a written personal support plan that addresses individual support needs, or details of the aspects of outreach/ befriending delivered to specific individuals.

Location: Cardigan

Salary: £23,097.06

Job Type: 37 Hours, Full Time, Permanent

Close Date: 30 May 2024

The main objectives of the post will be:

• To work as part of a team of Support Workers under the direction of the Support Team Manager
• To provide one to one floating tenancy support to single people, vulnerable families with children, young people leaving care, service users in temporary accommodation and disabled service users, based on individual support plans and in line with the Housing Support Grant funding criteria
• To deliver bespoke packages of care (not personal care) to service users with learning disabilities, mental health issues, autism, etc. Support will entail providing practical help and assistance over a period of time to promote successful tenancies, safety and well-being, independent healthy living and integration into the community.

Role:

To work under the direction of the Support Team Manager in carrying out the following tasks:

• To ensure each service user has a written personal support plan that addresses individual support needs, or details of the aspects of outreach/ befriending delivered to specific individuals.
• To ensure that support is carried out in a structured manner as per supporting people criteria.
• To ensure that the personal support plan is regularly reviewed, as recommended, and that any actions to be undertaken are done so with the full agreement of the service user.
• To ensure that all support and outreach notes are written up, signed and filed at the end of each session and that each support file contains all relevant information as required by Supporting People.
• To work and communicate effectively with all relevant partner agencies to ensure a co-ordinated approach to service delivery.
• To undertake risk assessments for all clients if not already available
• To report directly to the Support Team Manager regarding cases where concerns are raised involving child welfare or child protection issues, liaising with statutory services and referring details on as appropriate.
• To prepare reports as directed by the Support Team Manager or Senior Management.
• Maintain effective electronic and paper-based office information systems and organised records.
• Manage personal mileage and expenses to be scrutinised on a monthly basis by the Support Team Manager and other relevant staff.
• To liaise with all relevant Statutory and /or voluntary organisations as per in the best interests of the service user or family member i.e. DSS, Local Authority Housing Section and Benefits Section, Social Services, etc.
• To participate in any scheduled supervisions and appraisals 
• To undertake any other duties as may be required.