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Volunteer Support Manager - Wales

Full Time
Job Sector:
Charity / Not for Profit, HR / Training, Nursing / Social Care
South Wales
Bridgend, Caerphilly, Cardiff, Merthyr Tydfil, Newport & Torfaen, Rhondda Cynon Taff, Swansea
Salary description:
£33, 000 per annum
Start Date:
Job Ref:

Volunteer Support Manager - Wales

£33,000 per annum

37.5 hours per week

Home based within Wales

A fantastic opportunity has arisen for a Volunteer Support Manager to support branches and service committees at SSAFA, the UK’s oldest national tri-service military charity.

About the role

Based in Wales with frequent travel across the region and to London, you will provide regular support with recruitment, engagement and associated activities to our volunteer officers across the regions. Building relationships with the Welsh Government and the National Assembly for Wales, representatives of military and other charities will be essential. The successful applicant will ideally be Welsh speaking.

In addition, you will be a member of the team developing best practice guidance and tools to be used across the volunteer network of some 6000 volunteers, almost 4000 of whom are directly delivering services, making SSAFA a truly volunteer led organisation.


To carry out this role successfully you will have a passion for working with volunteers and a commitment to volunteer delivered services. Whilst a military background is not essential it would be an advantage, however previous experience of working with volunteers is preferred, along with an understanding of their motivation.

Previous experience of supporting volunteer groups, preferably in recruitment, the development and embedding of best practice, external awareness raising and the ability to prioritise a wide range of competing demands are key to the success in this post. Additionally, the confidence to present to a wide range of influential audiences is essential. 

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Julie Lowe, Head of Volunteer Network Support on 07384 525196 for an informal discussion.

To apply, please click here or the Apply Now button below

Closing date: Midnight on 09 July 2019

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

Company Description

Our vision

In recognition of their service to the Nation, SSAFA works to ensure that the needs of the Armed Forces, veterans and their families are met in an appropriate and timely way.
Our mission

SSAFA, the Armed Forces charity, exists to relieve need, suffering and distress amongst the Armed Forces, veterans and their families in order to support their independence and dignity.
Our values

Showing empathy; giving a helping hand to those in need and distress.
Committed and Professional

Being beneficiary-focused in all we do; accountable for our actions; open, transparent and acting in the best interests of people who use or need our support.

Being consistent in how we deal with people; acting with integrity and not making moral judgements; not discriminating; promoting inclusivity and diversity.

Standing by what we believe when we need to challenge accepted wisdom; trusting in our own ability; doing the right thing, however hard; questioning actions not consistent with our values.

Our Strategic Objectives

Our strategic objectives set out our priorities at SSAFA and how we go about achieving them. They underpin our key processes as we work together to provide the ever important specialist services and practical, emotional and financial support to our Forces and their families.
1. Understanding Need

We will ensure that we understand and adapt to the needs of our beneficiaries.
2. Effective Support

We will alleviate suffering and distress by providing appropriate, affective and timely support.
3. Sustainable Resource

We will ensure we have people with the right skills and sufficient time to deliver our services, underpinned by a sustainable income.
4. Collaborative Working

We will work collaboratively within the organisation and with external partners.
5. Awareness and Understanding

We will strive to be respected, known and understood.

Closing Date:

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