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Customer Service / Relations Advisor

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service, Driving / Motor Trade, Financial Services / Insurance, Multilingual Jobs, Contact Centre
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive salary
Posted:
21/06/2019
Start Date:
ASAP
Recruiter:
Capita
Job Ref:
59925

Customer Service/Relations Advisor

Office location: Cardiff

Position category: Customer Service

Shift: Full Time Day

Business unit: Customer Management - Support

Vacancy closing date: Jun 24 2019

The opportunity

We’re on the lookout for a team player who loves looking after customers as much as we do. A French/Dutch speaker, you’ll help us transition our Benelux operation into the UK and then run it here, in the UK. There’s a whole world of opportunity for you at Opel Vauxhall Finance.

From the beginning of October, we require five full-time customer service advisors to support the transition of our Benelux operation to Cardiff. However, there is a fantastic opportunity for two of those individuals to start six weeks earlier, and spend every Monday to Friday of September in Belgium, learning what the current Benelux operation does. If that is of interest, please state that in your initial telephone conversation after applying. However, if you’d rather start in Cardiff in early October, please also state that as your preference in your initial conversation.

What you’ll be doing

This role is broad, so you’ll be involved in a wide range of customer service/relations duties and the very first point of contact for customers. You’ll be consistent, friendly and reliable as you deal with a range of customer queries, including complaints and collections, so that each of your customers feel valued, understood and listened to. You’ll also be involved with admin support, which includes applying payments, creating refunds and closing accounts. This is a superb role for someone who enjoys variety and wants to be involved in – and take the lead of – different areas of customer service.

About you

Positive? Patient? Great listening and communication skills? Excellent. We’re looking for a real people person with a talent for multitasking and an interest in the car industry. And, of course, those all-important French/Dutch language skills.  A willingness to get stuck in and show us what you’re made of, is essential. So, show us your personality and we’ll show you a unique and exciting career opportunity.

Come join us

Working with Capita offers great benefits and rewards. And with more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start – or further – your customer service career. Apply now and we can talk you through the opportunities that suit you best.

Apply

To apply for this please complete our short application process – click here or the apply button below.


We understand you might have some questions before taking the step to apply – you can contact Chris Pope via email at chris.pope@capita.co.uk for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Company Description

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

We do this by combining our talent, creativity, software, technology and innovation with sector knowledge and proven skills and expertise underpinned by our scaled operational platforms.

We have over 63,000 talented, committed and engaged employees, who are essential to delivering business critical services and solutions across all our markets.

Closing Date:
25/06/2019

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