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Call Handler / Service Co-ordinator Assistant

Full Time
Job Sector:
Administration / Office Work, Customer Service, Engineering / Technical, Mech. / Electrical / Maintenance, Security / Defence
South Wales
Cardiff, Pontypridd
Salary description:
£18, 500 pa
Start Date:
CDS Integrated Security Systems
Job Ref:

Call Handler / Service Co-ordinator Assistant

Salary: £18,500 pa

Computerised & Digital Security Systems Ltd is currently looking to recruit a Service Co-ordinator Assistant to work at their a busy office located between Beddau and Pen-y-Coedcae.

Your main responsibilities will include;

  • Answering telephone calls – taking messages and dealing with day to day queries
  • Taking and logging service calls
  • Allocating service calls to engineers
  • Chasing outstanding service paperwork
  • Keeping the call system up to date
  • Updating spreadsheets
  • Sorting and processing Purchase invoices and statements
  • Provide support to the financial controller as required


The ideal candidate must be computer literate – capable of using email, spreadsheets and databases at the same time. Additionally you’ll need to have a good telephone manner / customer service skills and be comfortable with dealing with a variety of people and queries in a calm manner.

Due to our location own transport is required

37.5 hours per week 9:00am to 5:00pm

Location: CF37 1PU

Company Description

CDS Systems is one of Europe's largest independent providers of stand-alone and integrated security systems. We have established a reputation for excellence built from over 20 years' experience working in the Commercial, Local Government, Industrial and Leisure and Retail sectors.

Closing Date:

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