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Rent Team Admin Assistant

Contract:
Contract
Category:
Full Time
Job Sector:
Administration / Office Work, Property / Lettings / Surveying
Region:
South Wales
Location:
Newport & Torfaen
Salary description:
Up to £18500 per annum
Posted:
15/10/2018
Start Date:
ASAP
Recruiter:
Pobl Group
Job Ref:
492295

Rent Team Admin Assistant

Reference: 492295

Work Type: Full time

Locations: Newport

Division: Homes & Communities Division

Categories: General: Housing

Applications Closing Date: 17 Oct 2018

Salary: £18,500

You will be joining the team at an exciting and challenging time because of the roll out of universal credit. So it’s an ideal opportunity to gain valuable experience in the critical field of income collection. So this is an ideal opportunity to broaden your skills and knowledge in Housing

Fixed term until 31st March 2019

What will you do?

* Your excellent customer service and communication skills will provide a comprehensive administrative service to residents paying their rent.
* Take rent, Call Pay transactions and other payments made at either the rent desk or over the telephone.
* Accurately update Housing Benefit and other benefits onto our Housing systems
* Work closely with other specialist teams to deliver a seamless customer service.
* Manage the direct debits including setting up, amending and monitoring outcome reports relating to these payments.
* Provide clerical support to the team including, minute taking, photocopying, mail shots, ordering stationary and mail distribution.
* Carry out monthly customer satisfaction surveys and produce feedback reports.

Who are we looking for? (for more detail see Job Description):

You will have experience of working in a customer facing environment, have excellent interpersonal skills and a good eye for detail. Highly competent with ICT systems, you will be organised, able to communicate clearly and effectively both orally and in writing. As well as supporting the busy Rents & Income team you will need to work on your own initiative and have an understanding of the impact Welfare Reform will have on our service.

If you are interested in this opportunity, please speak to your current line manager before applying. For a confidential conversation about the role call Debbie Evans on 01633 678507

To submit an application, click here or the "apply now" button below.

Closing date for applications 17th October 2018

Interviews will take place 8th November 2018

Company Description

Pobl Group makes a difference to people across the South Wales and South West of England Region. Our customers value our local presence and knowledge, so all our services and teams are based in the communities we serve, focused on delivering services that meet specific community needs.

Closing Date:
18/10/2018

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