Customer Service Advisor (Home Based)

Contract:
Permanent, Temp to Perm, Temporary
Category:
Part Time, Full Time
Job Sector:
Call Centre
Region:
North Wales
Location:
Wrexham
Salary description:
£7.83 - £10.05 per hour
Posted:
18/10/2018
Start Date:
ASAP
Recruiter:
Sensée Ltd
Job Ref:

Customer Service Advisor (Home Based)

A fantastic opportunity to join our successful growing company working from home (no more commuting) as a Customer Services Advisor in a fully employed permanent role.
We are looking for advisors who are friendly, outgoing and able to take on a challenge. You will have a professional, customer focused approach and a can do attitude. 

You’ll work an important role providing an excellent service whilst receiving inbound calls from customers of well-known brands. You'll be a key point of contact for the customers, providing an excellent level of customer service that exceeds expectations. Putting each customer at the heart of everything you do by demonstrating a genuine interest to resolve their query.

We are a company that truly values its people and we will go the extra mile to make you feel part of our team in the virtual world (in the comfort of your own home). You’ll need to be hardworking and committed, however in return we will support you to progress and with recognition along the way.

You’ll need to demonstrate to us you have the skills and experience from a strong customer service or call centre background. We will also need you to share examples of your decision making skills, resilience to approach each call as the first of the day, organisation and not forgetting your PC technical ability of being able to multi task between systems during a call.

If you feel you have what a takes to make a difference to customers and are ready to work from home (giving you the work life balance you deserve), then we would love to hear from you. Apply now as we currently have part time and full time roles available (please note each account has specific times we would need you to commit to).

Salary:

Earning potential is between £8,900 and £17,100 (including bonus) depending on your role, performance and how many hours you are contracted to work each week. 

Benefits:

  • Fully employed working from home
  • 28 days holiday (including bank hols) - pro rata for part time
  • Cut down on commute and costs associated with working outside your home
  • Choose your own working pattern within client specified guidelines
  • Discount scheme and reward package
  • Team incentives for the extra recognition

Working Hours:

Our working hours range from 8am through to midnight with peak and mandatory hours (Fixed & annualised) relevant to each client

Annualised hours mean, if you are employed to work a set number of hours per week, during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week

Flexibility is a must, as you will be working multiple intra-day shifts. Be prepared to work evenings, weekends and bank holidays!

Extra Important Requirements

You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full time training course of between 2 and 9 weeks (specific for each client) to be delivered virtually over set shifts.

To learn more about these positions and apply visit https://www.sensee.co.uk/homeworking/vacancies.html?vID=0&src=3610

Sensée is an equal opportunities employer and welcomes applications from all sections of the community


Company Description

We help leading UK brands — including Aviva, RAC and Eurostar — stand out from the crowd.

We’re different because our customer service advisors work from home. We think it’s a better way.

It means we can employ the best people no matter where they live. And less time, as well as energy, is wasted commuting.

Our advisors also like that there’s flexibility when it comes to when to work. It’s something that enables us to be there just when you need us most as well.

Lastly, working from home makes us happier. And because we're happier your customers will be too.

Closing Date:
15/11/2018

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