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Senior Support Worker Cardiff RSIT & Solutions Service

Full Time
Job Sector:
Administration / Office Work, Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£19, 566 per annum
Start Date:
The Wallich
Job Ref:

Senior Support Worker Cardiff RSIT & Solutions Service

Reports To: Project Manager/ Assistant Manager

Term: Permanent

Based At: Cardiff

Salary: £19, 566 per annum

Hours of work: Monday - Friday 9am-5pm, with flexibility to cover breakfast runs

Closing Date: 19 Oct 2018 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The Service operates in Cardiff working with Service Users (the majority of whom are rough sleepers) who are homeless or at risk of becoming homeless. The Service helps people to find solutions to the problems they are facing. The Service aims to engage vulnerable adults into support services, either by providing or signposting the relevant support, thereby preventing instances of homelessness and increasing independence.The project is funded on a temporary basis by Cardiff Council.

Purpose of Role

To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, needs, build their skills and confidence, and ultimately improve their ability to access and maintain  accommodation. The support provided will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will sometimes involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This post is subject to an enhanced DBS Disclosure.

Person Profile


  • Knowledge and understanding of current Homelessness Law, the Criminal Justice System and DWP Benefits and resettlement options.
  • Knowledge and understanding of the current welfare changes and the potential implications to housing related support and vulnerable people.
  • Knowledge and understanding of substance misuse and its effects on people, their families and their communities.
  • Knowledge and understanding of how complex needs including mental health can affect individuals and their vulnerability.
  • Knowledge and understanding of the current legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act).
  • Knowledge and understanding of the need to evidence outcomes and the connection with future funding.


  • Experience of working with individuals with complex needs.
  • Experience of housing related support or homelessness (this can be from a personal perspective).
  • Experience of completing needs and risks assessments.
  • Experience of planning and delivering support.
  • Experience of monitoring and recording systems.
  • Experience of working with volunteers is desirable.


  • Driving licence and own vehicle is desireable but not essential.
  • Ability to communicate in Welsh is desirable but not essential.

All Wallich staff are required to attend a 5 day induction at the commencement of their employment which will take place in Cardiff.

Interview date - 29th October 2018

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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