Sorry, but this job has expired. Please try another search or browse our jobs.

Mortgage Servicing Associate - Newport City Centre Head Office

Contract:
Permanent
Category:
Full Time
Job Sector:
Administration / Office Work, Financial Services / Insurance
Region:
South Wales
Location:
Newport & Torfaen
Salary description:
Circa £16, 000 - £20, 000 per annum, depending on experience
Posted:
14/09/2018
Start Date:
ASAP
Recruiter:
Monmouthshire Building Society
Job Ref:
MBS/MSA/N

Mortgage Servicing Associate

Location: Newport City Centre Head Office

Salary: Circa £16,000 - £20,000 per annum, depending on experience

Closing Date: Sunday 16 September 2018

The primary purpose of the role of Mortgage Servicing Associate reporting to the Mortgage Servicing Team Leader will be to:

  • Contribute to the vision of Customer Operations in adherence to policies, procedures and directives  to ensure their work is carried out professionally, efficiently and in compliance with internal and external regulations
  • Contribute to the efficient, effective and timely processing of Customer and Account administration and customer contact
  • Work collaboratively with the Team Leaders to ensure standards and processes  are embedded within the department

The keys tasks and responsibilities will include:

  • Maintaining the highest standards of service in dealing with customers and business connections, both in person, by telephone and in both electronic and written communications.
  • Identifying customer needs ensuring appropriate action is taken
  • Maintaining accurate records for individual customers including maintaining accurate database entries
  • Maintaining an awareness of the Society’s policies and procedures to ensure best practice.
  • Making appropriate and timely decisions in accordance with Society manuals and guidelines
  • Processing all departmental administration in an accurate, timely and efficient manner.
  • Working collaboratively with members of the Risk, Quality and Compliance teams ensuring that any deficiencies or faults are identified and adequately addressed.

The successful candidate will have experience working within a similar role within a busy office environment, with a minimum of 5 GCSE’s grade c or above (or equivalent) and will be proficient in all MS packages.

Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) at a basic disclosure level for the majority of roles but at the standard level for certain roles.

To apply for this role, click here or the 'Apply Now' button below.

Company Description

From the most humble of beginnings the Society has grown into a large and highly efficient organisation.


The Society was founded by a group of local businessmen on the evening of Saturday, January 23, 1869. On May 7 that year the Society granted its first loans, £200 to Mr John Hellier of 6 Tunnel Terrace and £150 to Mr James McBean, a bootmaker of 118 Commercial Road.


Since that time the Society has served the people of Newport and surrounding areas through two world wars, two turns of the century and seen Newport grow from a population of 26,000 people and 3,900 properties to its present size. Members of the Society are proud of its past and its valuable contribution to the economic growth of the wide area it serves.


Today the Society provides a range of Savings and Mortgage products to an increasing number of people throughout South Wales. As a local building society we remain active within our community, supporting local causes through sponsorship, and aiding community organisations and charities through our Charitable Foundation.


We are one of 49 remaining building societies within the UK. Building Societies focus on looking after their members and customers without the pressure to return some of the profits to external shareholders. The Directors of the Monmouthshire Building Society believe that this form of corporate status has stood the test of time and is as effective today as it has ever been.

Closing Date:
17/09/2018

You may return to your current search results by clicking here.

Latest Job Listings