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Guest Service Assistant Reception - Cardiff

Full Time
Job Sector:
Hospitality / Catering, Hotels / Leisure
South Wales
Salary description:
£8.13 per hour
Start Date:
Sleeperz Hotel
Job Ref:

Guest Service Assistant - Reception 

Contract:              Permanent

Hours:                   Full time - 37.50 per week

Job sector:           Front Desk / Customer Service

Location:              Cardiff, South Wales

Salary:                  £8.13 per hour

Start date:           ASAP

We are looking to recruit a friendly enthusiastic Hotel Receptionist at our Sleeperz Hotel in Cardiff City Centre.

Purpose of job

To ensure that guests receive the highest standard of customer service and hospitality at reception. Handling customer queries, check in/out, reservations incoming and outgoing calls and emails as well as sales enquiries.

The role is multi skilled and the hotel prides itself on team work, ability to work in other department such as food & beverage and housekeeping is essential.

You must have previous experience in a reception or reservation environment in hotel.

Responsible to

  • Reception Manager, Deputy General and Manager General Manager

Main duties & responsibilities:

  • To operate the hotel reception (24hr) to the agreed hotel standards.
  • To ensure that the bedrooms are set up and ready for check in as per the agreed and advertised times, as well as ensuring the set up of the meeting rooms and food & beverage outlets where applicable by liaising with the HK and f&b teams
  • To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
  • Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
  • Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
  • All complaints, comments, special requests and other business are to be recorded in the daily handover log.
  • To ensure that handover procedures are followed by reading/writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues
  • To ensure that all guest lost properties are correctly reported/logged.
  • To ensure all hotel bedrooms, public areas and store rooms are cleaned within the agreed time guidelines.
  • To ensure and daily maintenance checks are carried out in all bedrooms and public areas, relaying any issues to persons responsible.
  • To ensure clear communications with other departments to ensure minimal impact on guest service.
  • To operate the bar and restaurant to the agreed hotel standards.
  • To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
  • To balance all financials at the end of your shift.
  • To be proactive in generating sales and referring sales leads as well as upselling products and services where possible.
  • Continuously seek to endeavour to improve the hotel’s efficient operation, and knowledge of own job function.
  • To attend daily training meetings and departmental meetings as requested.
  • To attend seminars / training courses as required.
  • To carry out any other ad hoc duties as directed by all management.
  • To provide an efficient and friendly service to guests at all times.
  • To portray a positive and can do attitude at all times to both customers and colleagues alike.
  • Accept flexible work schedule necessary for uninterrupted service to hotel guests.
  • To encompass the values of Sleeperz Hotels in all dealings with guests and colleagues.
  • To wear presentable full uniform and name badge when on duty
  • To ensure a high standard of personal hygiene and grooming.
  • To be on-time for all shifts and to ensure that you sign in and out for every shift worked. Ensuring 30 minute break where applicable is taken and recorded.
  • To have a full understanding of the hotels’ fire procedures to ensure safety of all staff and guests at all times.
  • To comply with the company policies regarding the following:
    - Fire
    - Health & Safety
    - Food Hygiene
    - Security

This Job Description is subject to change and the list of duties is not exhaustive, however if it is necessary to make significant changes you will be notified in advance and they will be discussed with you.


  • Full time – 37.50 hrs per week over 7 days, including weekends.
  • Early shift starts at 7am. Late shift can finish up to 11pm. Occasional night shift work is required to cover annual leave. Must have transport to meet these times everyday of the week including weekends


  • 20 days holidays + 8 bank holidays


  • Accommodation discounted rates of £35 bed and breakfast per room in any of our hotels across the country.
  • Access to discount portal Perkbox with 200+ exclusive discounts on shopping, fitness, motoring, travel, insurance and many more.

Company Description

Part of Sleeperz Ltd Hotel chain, Sleeperz Hotel Cardiff is a 3 star hotel based adjacent to Cardiff Central Train Station and the Central Bus Station Development with easy access route into the centre by public and private transport.

The hotel currently has 74 rooms and is looking to expand the property. We opened on November 2008 as the first hotel of the chain which has expanded throughout the country in Newcastle, Edinburgh and Dundee. With our affordable prices and stylish design, you can really stay in style for less.

Renowned on TripAdvisor, Booking,com and other sites for our staff friendliness and helpful approach.

Closing Date:

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