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Service Delivery Manager - Cardiff

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£44000 to £52000 Per: annum
Start Date:
Job Ref:

Service Delivery Manager

£44,000 - £52,000 & Benefits - Fantastic company to work for!

We are seeking an experienced Service Excellence / Delivery Lead for a well-known company in Cardiff.

You'll be responsible for the delivery and support of operational IT services across the business and help shape the Service Strategy with the collaboration of the IT Senior Leadership Team and peers involved in the Architecture, Solutions, and Infrastructure functions.

You'll be helping to provide a comprehensive view of the requirements of the business in order to design, develop, implement and deliver effective continual service improvement. You''ll be responsible for leading the 24 x 7 x 365 Service Desk, Incident/Problem Management and Request Fulfilment teams.

If you have a background within Incident management (in a 24x7x365 multi-site environment) and senior level leadership experience of complex teams within following functions and processes we'd be really keen to hear from you:

- Service Desk
- Incident Management
- Request Management
- Problem Management
- Service Continuity Management
- Service Knowledge Management
- Event Management
- Service Level Management

An ITIL Foundation Certificate and ITIL Intermediate Service Operation Qualification would really help as well.

You'll be joining an excellent working environment with benefits such as;

- Annual Bonuses Available
- Competitive Pension
- 25 days holidays + BH
- Flexible working
- Internal career advancement opportunities & external professional development

If this sounds like you please don't hesitate to apply ASAP for more information.

We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea.

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Company Description

IntaPeople is a specialist recruitment consultancy offering first-rate talent solutions within technology and engineering.

Established in 1994, we are experts in sourcing high quality candidates for a wide range of permanent, contract and temporary positions across Wales, the UK and Europe.

Our mission is to provide first-rate, honest and transparent talent solutions that exceeds both client and candidate expectations at every step of the relationship.

Through the range of recruitment, talent management and recruitment process outsourcing solutions we offer, we help both organisations and individuals realise their full potential.

Closing Date:

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