Medical Assistance Team - Permanent - Cardiff Bay

Contract:
Permanent
Category:
Full Time
Job Sector:
Administration / Office Work, Multilingual Jobs
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive Salaries offered
Posted:
15/06/2018
Start Date:
ASAP
Recruiter:
Global Response Ltd
Job Ref:
MA/Perm0618

CUSTOMER SERVICE/ADMINISTRATION JOB OPPORTUNITIES IN ONE OF CARDIFF’S FASTEST GROWING COMPANIES GLOBAL RESPOPNSE, FOR PERMANENT CONTRACTS WITHIN OUR MEDICAL ASSISTANCE TEAM.

Contract: Permanent

Category: Full Time

Job Sector:  Administration / Multilingual Jobs

Region: South Wales

Location: Cardiff Bay

Salary description: Competitive Salaries offered

Start Date: ASAP

WELCOME TO GLOBAL RESPONSE

We are a dynamic and expanding company with contemporary offices in Cardiff Bay, overlooking Roath Basin.  Our private roof terrace is an enviable suntrap in the summer months for the team who regularly socialise together outside of work.

We have built a reputation within the industry as a company who looks after their staff, delivering excellent training and career progression.  In fact, many of our employees have been with us for more than 10 years.  

Our highly experienced team provides an award-winning service to customers and their families who have suffered injury or illness while abroad, as well as supporting our clients across all aspects of the industry, from the initial purchase of an insurance policy to any claim that may arise.  We work with industry trade groups, major insurers and underwriters worldwide, ensuring that travellers, policy holders and corporate clients receive the best possible service.

As our new and existing departments sustainably grow, we are now recruiting to serve a new venture in our company’s portfolio and to cover the busy Summer season that is fast approaching.

We welcome applications from candidates who are currently or have previously worked in call centres, however we are not a sales or targeted environment.

We also encourage language speakers to apply particularly those speaking French, German, Greek, Italian, Portuguese and Spanish.

THE MEDICAL ASSISTANCE TEAM:

We provide emergency medical assistance and logistical support to travel insurance policy holders and corporate clients who become sick or get injured overseas.

We are open 7 days a week, 365 days a year and our shift rotations are split over a day shift and a night shift:

Day Shift:  Salary: £16.000 (Bilingual in English and another European Language preferred but not necessary)

The hours are:

  • 8:00am – 4:00pm
  • 10:00am – 6:00pm
  • 12 noon - 8:00pm

Night shift:  Salary: £18,000

8pm - 8am four nights on four nights off

The administrator’s role:

The great thing about working for Global Response is that every day is different. Clients call in from all over the world needing our assistance; whether they have been bitten by a monkey in Thailand or have broken a leg following a ski accident, our administrators need to be able to take the first call, gather all the information required and set up a case. They will then verify the caller’s insurance details and pass the case to one of our Case Managers to provide whatever further assistance is needed.  Our administrators have to be calm and organised with outstanding people skills, as we deal with patients and their families who may be upset and worried about the situation in which they find themselves. This is a very fast-paced, exciting role with the potential to progress through the company should you have what it takes.

This job might be for you if:

  • You have good communications skills; you can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone;
  • You like helping people;
  • You enjoy solving problems and you think on your feet;
  • You love taking on difficult challenges and finding creative solutions;
  • You are patient, level-headed and cool under pressure;
  • You pay attention to the details - as far as you are concerned, anything worth doing is worth doing well, every single time;
  • You like learning new things and you can learn quickly; when things change you know how to roll with the punches;
  • You like being part of a team;
  • You are bilingual (not necessary but preferred).

GLOBAL RESPONSE WORKS ON BEHALF OF FCA REGULATED COMPANIES AND WILL THEREFORE CARRY OUT BACKGROUND CHECKS.

To apply for this role, please submit your details online via the Apply Now button below.

Company Description

Global Response is an award-winning leader in travel medical assistance and claims management.

Established in 1998, Global Response has developed best-in-class operations, systems design and structure, cost containment and management, and fraud identification.

Underpinned by an extensive, worldwide agent network, Global Response is truly an international player in the market. With a multilingual customer support team, Global Response is capable of handling cases in any country 24 hours a day, 7 days a week, 365 days a year.

Global Response is an integral subsidiary of International Medical Group® (IMG®), a leader in global benefits and assistance services for more than 25 years.”

Closing Date:
13/07/2018

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