Installation Manager
Description
This position manages installation technicians and support staff on all projects. Assists Management team with ensuring job profitability through development/implementation of processes/policies to improve efficiencies in the installation department establishing quality control guidelines and assisting with the development of the installation budget. Assists technical staff with high-end customer-related issues. All installations must meet the highest quality standards set forth by the Company procedures, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.
Duties and Responsibilities
- Management - Manages the performance of technical personnel on all projects including the management of day-to-day needs of installation staff including praise, motivation and discipline, maintaining active field presence
- Job Profitability - Responsible for job profitability including monitoring labor cost, material, margin/mark-up and contract approval. Monitors accuracy of installation job orders and responsible for providing the Managing Director with monthly billing projections and job profit results
- Supporting Proposal/Contract engineering process
- Efficiency and customer satisfaction
- Quality Control/Journey to Performance Excellence - Establishes criteria to improve quality control, responsible for analysing and identifying reasons for overages and job profit review.
- Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer satisfaction. Responsible for managing installation technical and support staff with high-end customer-related installation issues
- Processes/policies for the installation department, manages all safety training requirements and quality control programs
- Maintain accurate records of all installation jobs and intervenes at job site as necessary. Provide accurate, detailed and timely paperwork and reports to management
- Responsible for administering installation technicians and support staff’s performance reviews based on productivity, quality, attendance, job profit and technical advancements
- Build and maintain working relations with the sales staff
- Assist with new system sales to Customer accounts
Additional Duties:
- Research and obtain information on position specific training opportunities
- Other duties as required or assigned by company management
- Networking knowledge
Additional Skills and Abilities:
- MS Word and MS Excel
- Excellent communication skills
- Must be responsible, self-motivated, self-starter, personable and well organised.
- Superior customer service skills to deal with both internal and external customers
- Ability to manage multiple tasks simultaneously, outstanding people skills, strong interpersonal skills; ability to work with diverse groups
- Ability to demonstrate planning, organising and implementing skills which allow the successful completion of a project by a specific due date
- Must be able to effectively handle stressful situations
- Must be able to read and effectively interpret general business documentation.
Experience
To perform this position successfully, an individual should demonstrate the following competencies:
Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions
Professionalism- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions
Adaptability – adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality – is consistently at work and on time and ensures work responsibilities are covered when absent
Dependability – follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan
Education:
Desirable education requirements: Bachelor’s Degree or equivalent work experience. Candidate should be proficient with software applications such as Microsoft Outlook, Excel, and Word. Prior supervisory/management experience with proven record of high productivity, quality, and attendance is required. This person must be able to manage multiple tasks simultaneously and work well with other people.
Company Description
Becoming Green Ltd is one of the fastest growing companies in the UK for Solar Renewable Energy. The company was established in 2008 with only 10 people and has now grown to over 100 employee’s and expected to grow to 200 to 300 within the next 12 months. Our Surveyors and Installers are fully certified and all of our installations are fully MCS accredited.
At Becoming Green our core values mean that we focus on you, our customer. We are dedicated to making all of our customers financially and environmentally richer and to making the world a better place for our children. Over the last three years we are proud to say that we have carried out thousands of installations and we have achieved 100% satisfied customers throughout Wales and England.
