Helpdesk Manager – South Wales – Up to 27k

Helpdesk Manager – South Wales – Up to 27k

Helpdesk manager required for an independent IT service provider that are a leading Systems Integrator specialising in Networking, Unified Communications, Security, Wireless and Managed & Professional Services.
The company hold strategic partnerships with leading technology vendors including Cisco, Barracuda, CRYPTOCard and Dell.

The helpdesk manager will Report directly to the Technical Director; the helpdesk manager will be responsible for managing a team of service desk engineers, the adherence to SLA’s, service desk system monitoring, customer setup and internal system management/development.
The helpdesk manager role also includes a hands-on technical element incorporating both remote support and onsite customer visits and insured own transport is required.

The helpdesk manager responsibilities will include but will not be limited to:
* Responsible for managing the provision of high quality managed support services to mission critical environments, in line with Service Level Agreements
* Responsible for overall customer assessment, setup, monitoring, documentation and escalation procedures
* Ensure development of and team adherence to processes and policies: ITIL, Incident Management, Problem Management, Service Desk Management, Change Management, Operations Monitoring & Performance Reporting; responsible for ensuring consistent execution of processes

As the helpdesk manager you must hold current relevant Microsoft qualifications with an experience of managing a team in a similar busy helpdesk environment. You must also have experience of Operations, Service Desk, Incident, Change and Problem Management principles and have proven experience & understanding of IS infrastructure, desktop and application environments.
The helpdesk manager must have relevant knowledge of remote access technologies and remote application rollouts

Job Summary -

* Fulltime - Normal working hours located in South Wales
* Salary - up to 27,000
* Excellent benefit package

This is a fantastic opportunity to join an already successful organisation, in a key role to the business. This is an excellent career opportunity for a highly motivated technical professional that wishes to work as part of a highly accredited friendly team.
Don’t hesitate to get in touch if you require more information or to see a full job specification.
For more details/Job spec please apply or -
Call: Jon Edwards on 01633 760308 / Email: jonathan.edwards@acornpeople.com