Resource Planning Strategy Manager
At Tesco, excellent customer service is at the heart of what we do. We’re all about creating value to earn the lifetime loyalty of our customers. So by ensuring we’re listening to and responding to our customers’ needs, we’re making their experience with us that little bit better. Which is where 'Every Little Helps' comes from as it's something we strive to every day – in every area of our business.
We currently have an exciting opportunity to join our team as Resource Planning Strategy Manager. This role can be based in either our Dundee or Cardiff Customer Service Centre.
Job Description:-
Ensure the effective co-ordination of activity, events, projects and communications across Operations to enable consistency and utilisation of resource.
Continually review and align the structure to deliver cost effective performance and drive continuous improvement and increased productivity.
Required skills:
- Leadership skills within a contact centre environment
- Excellent written, verbal and presentation skills
- Change management capability
- Excellent communication, presentation and analytical skills
- Work Force Management experience in one well known system e.g. Verint
- Experience of leading, managing, motivating and developing teams to achieve business objectives
Desirable skills:
- Experience of the Planning, Scheduling, Real-time service delivery and Management Information reporting would be beneficial
- Experience of developing Resource Planning/Work Force Management systems and processes from new, would be highly desirable
If you're interested in joining our team and feel you have what it takes – We’d love to hear from you!
The closing date for application is 20th February 2012
