Service Desk Analyst - South Wales
Cardiff, South Wales
Microsoft Training
22-23K
We are seeking an experienced Service Desk Analyst for a new role in Cardiff, South Wales. We're really looking for someone who has good 1st / 2nd line troubleshooting skills of the Microsoft desktop suite (ideally in a Citrix thin client environment). A grounding in French or German would be ideal but it's not absolutely essential- if you have covered French or German at a GCSE level and are willing to put a little work in to brush up that would be great.
You will be working on a Service desk supporting clients throughout Europe but will also receive Microsoft training and software training that you need to get you up to speed.
This is a highly customer focussed role in which you will work on a busy service desk, the role is really a 1st / 2nd line support / call logging position. You will need a strong emphasis on service delivery with the ability to ensure that Service Level Agreements and Operational Level Agreements are adhered to and delivered on time- previous experience of working in this type of environment will be pretty much essential for this one so please make sure it's documented on your CV or covering email. ITIL knowledge would also be nice to have.
This is a great company to work for with plenty of opportunities for career progression.
We feel this role should be commutable from Cardiff, Newport, Cwmbran, Rhondda, Merthyr, Barry, Bridgend and Port Talbot.
"The services advertised by IntaPeople are those of an Employment Agency and an Employment Business"
Company Description
IntaPeople have been based in the centre of Cardiff since 1994, since when we have been providing a wide range of IT Professionals throughout Wales, the UK and Europe.
For the avoidance of doubt, the services advertised by Inta People are those of an Employment Agency and an Employment Business.
