Main Responsibilities
An opportuinty has arisen to work within the Collections & Fraud department at one of the most prestigious call centres in Cardiff city centre.
The main purpose of the role is to:
- Minimise bad debt write off for the company by effective debt collection utilising all communication routes available, including telephone, letter and text messaging.
- Identify any bad debt trends/gaps in processes and propose alternatives.
- Liase with collections agencies to maximise recovery performance and limit debt write off's.
- All work completed to standard and within agreed turnaround times.
- Effective management of customer enquiries/disputes to minimise customer dissatisfaction and claims for compensation.
- Accurately draft/prepare on behalf of the company, police witness statements for signature by appropriate authorised employee in accordance with DPA and business objectives.
- To undertake investigations and action appropriately either identified or alleged Farudulent activity in connection with company policies.
- To achieve individually set debt recovery collection rates to contribute towards the overall business budget.
Skills and Experience
Knowledge Required:
- Knowledge of Debt collection processes
- Knowledge of Fraud processes
- In depth knowledge of FSA & DPA policies
- Negotiation skills
- Communication skills
- Influencing and persuasion skills
- Able to effectively communicate on the telephone or in writing
- Financial awareness
- Customer service focus
- Computer literacy
- Keyboard skills
- Organisational skills
- Problem solving skills
Working hours
37.5 hours per week Mon - Sat
Company Description
Manpower is the UK’s leading employment expert offering a full range of options to help businesses and individuals choose their way in the contemporary world of work.
We employ over 30,000 people every day through a network of over 200 UK offices providing staff for around 5,000 clients. With employment opportunities in the public and private sector, on both a permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. Permanent and temporary positions. Holiday, maternity or sick cover, through to large workforce transformation and outsourcing contracts.
