Key Purpose & Accountabilities
- To provide customer service support within the reservations department, answering enquiries from customers and third party booking sites in a timely and efficient manner.
- Answer reservation enquiries from customers and third party booking sites - email and telephone.
- Ensure all booking sites are updated at all times.
- Manage customer confirmation correspondence within specified time frames.
- Manage third party websites to ensure availability is updated.
- Manage daily check-in lists and provide the Customer Service Team with reports within specified time frames.
- Provide quotations to potential guests.
- Effectively manage the customer relationship, which will include dealing with requests and complaints ensuring the customer is always happy.
- Update performance boards at the close of business each day.
- Update apartment fact sheets as requested by the Team Leader.
- Provide general administration assistance to the Team Leader.
- Continuous Professional Development
- Identify and share best practice
- Participate in training and development activities to ensure own continuous professional development
- To maintain comprehensive records of self-development including a Continuous Development Plan, which will be provided by your Team Leader
- To assume any other tasks and duties required by the business
Knowledge, Skills & Experience:
- High working standard of Microsoft packages and generally PC literate
- High level of professionalism
- Willingness to embrace feedback, learn from results and take responsibility for personal development to acquire new skills and share knowledge
- Self motivated and results orientated with a desire to work towards individual and team targets Excellent interpersonal, verbal & written communication skills
- Enthusiastic and dedicated to developing others with the ability to motivate and inspire
Shift Information
The hours of work are Monday to Friday 10.00am til 6.00pm. Occasional weekend work will be required.
