Experienced Hotel Receptionist Required

We are currently recruiting an experience Hotel Receptionist/Guest Services Manager to cover maternity leave.

Main Responsibilities:

• Supervision and motivation of team members including recording of sickness and lateness notification
• Ensuring high levels of customer service at all times and that the guests expectations are met at all times
• Adhere to the Brand Standards
• Preparation of financial reporting for the hotel and central office
• Revenue management & Financial reconciliations and banking 
• Adhere to all internal policies and procedures 
• Training of new and existing team members.
• Actively involved in finding new business for the hotel and passing information to the central sales team.
• Ensuring hotel security, safety of guests including provision of first aid and taking control in an emergency situation 
• Preparation of rotas ensuring correct levels of staff for business needs
• Management of reception, bar, conference room and breakfast service including hands on support

Skills and Experience:

• Experience of Supervision in a hotel or customer service environment
• Articulate and communicative
• Numerate, computer literate
• Good interpersonal skills 
• Organised and systematic
• Concern for quality of product and service 
• Market awareness
• Proven leadership ability
• Have a good knowledge of local area 

Working hours:

The contract will be covering maternity leave for a year, but there is the possibility that it could become permanent.