Posted 10/05/2024
£24,294 - £25,545 per annum
Job Purpose
To be a member of the Corporate Customer Services team who provide a courteous, efficient and effective service to customers.
To deal with all telephone enquiries within a high volume contact centre and provide a satisfactory response to customers.
To provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
The post holder must deal with clients in a caring manner, displaying empathy and compassion and provide a degree of counselling. Support and solutions to problems need to be adapted to suit the individual customer’s requirements and needs.
Duties and Responsibilities
Ceredigion County Council is the governing body for the county of Ceredigion, since 1996 one of the unitary authorities of Wales. The council's main offices are in Aberaeron.
The current council was created on 1 April 1996 under the Local Government (Wales) Act 1994, replacing Ceredigion District Council and also taking over county-level functions in the area from Dyfed County Council, which was abolished.
The 1994 act specified that the new authority was to have both an English and a Welsh name: Cardiganshire / Sir Aberteifi.The new authority was elected in 1995, but acted as a shadow authority alongside the outgoing district and county councils until the new arrangements took effect the following year.
Neuadd Cyngor Ceredigion Penmorfa,
Aberaeron SA46 0PA