What to Include in Your CV
You could sit for hours trying to think about what you should include on your CV try using this article to help you out!
More information >>Posted 03/05/2024
£24,294 - £25,119 per annum
Grade 05 £24,294 - £25,119 Per Annum
This is a temporary / fixed term contract or secondment.
End date - 05/04/2025
Full time Position
Are you committed to providing a modern, customer focused service? Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal with calls and enquiries professionally and in a timely manner?
Then you could be a Customer Services Adviser as part of the Councils Contact Centre.
We would like to hear from you, if you:
This exciting role offers a diverse working environment. The successful candidate will work across various sections: including undertaking reception duties, taking payments, answering telephone calls in a Contact Centre environment and dealing with benefit and council tax enquiries.
Applicants must have the ability to deal with the public face to face and over the telephone on a wide range of issues, often including sensitive information. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.
Whilst knowledge of Council Services would be an advantage, comprehensive training is provided.
A standard DBS check is required for this post.
Wrexham County Borough Council employs around 6,000 people in a wide range of roles. We rely on our employees to deliver high quality services and in return we offer rewarding career opportunities. Wrexham County Borough Council also has a range of policies to assist employees with caring and family commitments.
The Council takes continuous training and development very seriously. All employees are supported to develop and this may include pursuing qualifications and further training at the level appropriate to their jobs. Where appropriate, we will allow paid time off to enable employees at all levels to pursue career development programmes or study for professional and other qualifications.
Employees are also encouraged to work for National Vocational Qualifications that can be acquired in the workplace. Additionally, we run our own short training courses. Join us in contributing to the delivery of the Council Plan in ensuring excellent service and improving the quality of life of the citizens of Wrexham.
Guildhall , Wrexham, Wrexham LL11, GB